Terms

Delivery and Terms

Payments

We accept Visa (debit and credit cards), MasterCard (credit and debit cards), American Express and Stripe. All prices include (VAT) of 24%

Shipping and Delivery times

Orders are processed and shipped within one week excluding weekends and national holidays. All orders are shipped first class via Finnish postal service. Deliveries to Nordic countries will take 2-5 working days, deliveries to rest of Europe 3-7 working days and rest of the world 6-14 working days. Christmas, Valentine’s Day and summer holiday season may add some extra delays. Contact us if you feel like your order is taking too long to arrive (4 weeks for Europe and 6 weeks for rest of the world).

If you find any faults in the products, we are happy to offer you a replacement or a full refund. Products are subject to 14 days customer satisfaction guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note, that we are unable to offer free shipping for the returned items.

Damaged items

All the orders are carefully packed. However, if your purchase arrives damaged, please contact us immediately for assistance, and to help file a claim with the post office as well as for possible product replacement.

If you need more information don’t hesitate to ask us: info@kehvola.com